Refund Policy

Effective Date: July 2026

At SmartAIGuru, customer satisfaction is important to us. We stand behind the quality of our software and offer a fair refund policy to ensure a positive purchasing experience.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for eligible purchases. If you experience a genuine technical issue that prevents the product from functioning as described and our support team is unable to resolve it, you may request a refund within 14 days of your purchase.

Eligible Refund Requests

You may qualify for a refund if:

  • The plugin does not function as described on a supported WordPress installation.
  • Our support team is unable to resolve the issue within a reasonable timeframe.
  • A duplicate payment was made by mistake.
  • You were charged multiple times for the same order.

Non-Refundable Situations

Refunds are generally not provided in the following cases:

  • You changed your mind after purchase.
  • You no longer need the product.
  • You purchased the wrong package by mistake.
  • Your server or hosting environment does not meet the minimum system requirements.
  • The issue is caused by third-party themes, plugins, or custom code.
  • You request a refund after the 14-day refund period.
  • You refuse to cooperate with troubleshooting or fail to provide the information needed to investigate the issue.

License Deactivation

If a refund is approved, the associated license key will be permanently deactivated and any future updates or support for that license will be discontinued.

How to Request a Refund

To request a refund, please contact our support team and include the following information:

  • Order Number
  • Registered Email Address
  • Reason for Refund
  • Any relevant screenshots or error messages (if applicable)

Refund Processing Time

Approved refunds are generally processed within 5–10 business days. The exact time depends on your payment method and financial institution.

Chargebacks

If you initiate a chargeback without first contacting our support team, we reserve the right to suspend the associated license while the payment dispute is being investigated.

Need Assistance?

Before requesting a refund, we encourage you to contact our support team. Most technical issues can be resolved quickly by our experts.

Email: support@smartaiguru.net
Website: https://smartaiguru.net